Microsoft has confirmed an issue with the Remote Desktop app in Windows 11 22H2

Users keep finding issues in Windows 11 version 22H2. Microsoft confirmedthat in this version of the system, the Remote Desktop application may hang or crash when trying to connect to another computer. There is no solution to the problem yet, but you can use a workaround, which, however, may reduce performance when working with a remote desktop.

So, Microsoft reports that the problem only occurs when establishing a connection using the Remote Desktop Gateway or Remote Desktop Connection Broker. The default is a different connection method, so most users shouldn’t have any problems. However, when trying to access the Remote Desktop Services collection, or when using RemoteApp and Desktop Connection, errors are much more likely to occur.

Microsoft claims that the issue occurs regardless of the version of Windows you are trying to connect to. In some cases, the Remote Desktop application may simply stop responding, but you may also receive a message that the connection was lost. If the application is frozen, then you will have to open the “Task Manager”, find the process mstsc.exe and complete it.

As a workaround, Microsoft suggests disabling UDP using the policy editor. For this you need:

1. Open the Group Policy Management Console or the Local Group Policy Editor.
2. Go to section Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Connection Client.
3. Find a policy “Disabling UDP on the client” and set its value “Included”.
4. Confirm the changes and restart your computer.

Once again, we note that this change may reduce performance when working with a remote desktop over the Internet. After the hotfix is ​​released, you should disable this policy to restore performance.