The increase in successful appeals against content moderation decisions by Meta buttresses the case for an independent regulator or a government-appointed appellate grievance committee as proposed in India (REUTERS)

The Meta Supervisory Board sees a sharp increase in user appeals

An independent body that hears challenges to content moderation decisions made by Meta has reported a high appeal success rate, strengthening the case for such an entity for social media platforms.

Meta’s supervisory board, which oversees appeals against the removal of the company’s content on Facebook and Instagram, said that in 14 of the 20 cases it reviewed, Meta acknowledged that its “initial decision was incorrect.”

Board appeals rose 66% sequentially in the March quarter. According to its latest transparency report, a total of 480,000 cases were brought to the board in the period, up from 288,440 in the December quarter.

A surge in successful appeals against content moderation decisions by Meta supports the case for an independent regulator or a government-appointed complaints appeals board, as proposed in India.

The Board of Supervisors does not deal with every application and usually deals with cases that normally set a broad precedent with their rulings.

For their part, social media companies are reportedly considering a self-regulatory body to deal with user issues and complaints. Such a body can function within a supervisory board and make all social media companies more accountable with its recommendations.

In May 2020, Meta established a supervisory board to take independent challenge to controversial content moderation decisions related to issues such as hate speech. Although independent, the board is funded by Meta through a trust. So far, the company has committed $280 million to the trust to manage and manage the affairs of the supervisory board.

“A self-regulatory body can be a welcome step compared to the internal regulatory mechanisms of each platform. In any case, the operation of the platform would be reviewed by an oversight committee or the equivalent in a regulatory body. The government has also said that it can look favorably on the possibility,” said N.S. Nappinai, Supreme Court advocate and founder of Cyber ​​Saathi.

Although a self-regulatory body is not a bad idea, Nappinai noted that such a body would only have advisory powers and no enforcement powers. That will always remain with the government in any case.

Sanjit
Sanjit

I am Sanjit Gupta. I have completed my BMS then MMS both in marketing. I even did a diploma in computer software and Digital Marketing.

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