WhatsApp banned 2.2 million accounts in India in June after complaints of abuse

WhatsApp banned more than 2.2 million Indian accounts in June after users reported offensive content, the messaging platform owned by Facebook parent Meta Platforms Inc. said on Tuesday.

WhatsApp must publish a monthly report to comply with India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) 2021. It blocked more than 1.9 million accounts in May and more than 1.6 million in April. According to Statista, there are more than 487 million WhatsApp users in India.

“We are particularly focused on prevention because we believe it is much better to stop malicious activity in the first place than to detect it after the damage has occurred,” WhatsApp said in a statement.

Abuse detection works in three stages of the account lifestyle: during registration, during messaging, and in response to negative feedback we receive in the form of user reports and blocking. A team of analysts works closely with the system to evaluate various situations.

According to IT rules, social media companies are required to appoint a resident grievance officer in India to handle content-related complaints. WhatsApp said its complaints officer received 632 complaints in June 2022, while it suspended 64 accounts after reviewing the complaints.

“WhatsApp is the leader in abuse prevention among end-to-end encrypted messaging services. Over the years, we have consistently invested in artificial intelligence and other cutting-edge technologies, data scientists and experts, and processes to ensure the safety of our users on our platform. In accordance with IT Rules 2021 we have published our report for the month of June 2022,” WhatsApp said.

The platform banned 2,210,000 Indian accounts in June.

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